ATM Portfolio Management

Veteran ATM ISOs and IADs know all too well that ATM uptime is critical to success in the ATM business. When it comes to managing uptime, better portfolio management makes all the difference.

Switch Commerce portfolio management is the closest thing to having a conversation with your business. Our Terminal Management System (TMS) and its coordinating smartphone app (MobileTMS) offer real-time alerts—text messages that let your business tell you when it needs attention, rather than you having to visit, inspect, and physically address each issue after downtime has already occurred. ATM uptime is increased by your pro-active response to reporting prompts. We’ve designed our tools to be smarter, so you won’t miss a beat managing the entire picture of health for each and every terminal.

So what does “better” ATM portfolio management look like?

Better ATM portfolio management starts with great tools. We offer industry-leading software that our team developed for world-class ATM monitoring that you can access around the clock to make changes or simply to monitor the overall health of your terminal network. It’s simplified enough that you and your network can take advantage of the key benefits, but we also offer unlimited help at any stage in your portfolio’s development.

Get access to proprietary ATM monitoring that means

  • Smart software you don’t need to download, pay for, or upgrade, the Switch Commerce TMS
  • Update your portfolio anywhere you get internet access, instantly
  • Access terminals from any computer or via your smartphone on our app, MobileTMS
  • Create terminal IDs, edit ATM profiles, generate reports, change settlement account info and set alerts

Better ATM management also means a level of service that corresponds to the quality of our products. In particular, that means customer service from stateside agents, who can answer questions any time, day or night. We will train you on the software. We will coach you through using the tools and customizing the system to use it the way you want to use it with your partners. Because every ATM ISO business is a little different, we’re flexible.

Access always-on customer service so that you can

  • Use our ATM monitoring 24 hours a day and 7 days a week
  • Answer any “how to” ATM monitoring question free of charge
  • Get guidance as an owner to delegate monitoring tasks to partners

Better ATM management includes alerts and reporting. Once we work with you to set up your terminals in the online system, you’ll have any number of reports to customize to the terminals or groups of terminals and the health indicators you want to keep tabs on. We can also guide you along the way on the best reports and alerts for your situation. Ultimately, we want you to be able to have the highest ATM uptime you’ve ever experienced. And draw greater revenues and customer loyalty because of it.

Get real-time alerts that mean

  • monitoring a portfolio can happen wherever you may roam
  • you see what’s going on, when it’s happening at the terminal level
  • you have the opportunity to delegate to partners

Get smart reports that tell owners and operators

  • Detailed info on the operating state of any terminal
  • Issues that require urgent response
  • Forecast of vault cash outages to replenish cassettes smartly
  • Monthly statement reports
  • ACH detail and summaries

As part of our commitment to constant improvement, we listen to our customers to program reports that are meaningful to their business. If you have an idea for making our reports better or have a special need to create a new kind of report to maximize your business, tell us.