ATM Services
Share ATM Services With Partners
TMS Lets You Manage Partners and User Permissions
If you’re ready to improve ATM uptime and more efficiently deal with day-to-day terminal issues, the Switch Commerce TMS offers the industry’s most comprehensive ATM monitoring. TMS is the ultimate ATM ISO business solution: TMS does it all AND gives you the option to add partners and delegate alerts to other ISOs or merchants. Limit their involvement to only the terminal level, or include more advanced permissions. As a direct customer of Switch Commerce, you get to decide who and how much permission is appropriate.
Featuring an instantly-updating real-time online system that puts all your terminals in full view, use both TMS from your computer and Mobile TMS from your smartphone to keep your full portfolio up and running. Developed by Switch Commerce’s own software development team, both of these tools are free to use and do everything an ATM ISO wants and more; plus, get the freedom to access any terminal anywhere the internet goes. Learn more about how these tools make ATM management paperless.
ATM Management With Options
The option to delegate management across your ATM portfolio is yours. We simply built our ATM monitoring software so that you have the ability to delegate. From ATM ISOs to any of the distributors and merchants in your terminal network, we’ve thought of every detail to involve partners in your internet ATM management. For your peace of mind, using TMS to delegate means no investment in operations infrastructure or monitoring equipment—all this with free access to the simple online software we created for ATM ISOs like you.
By using permissions, control information and take corrective action to keep ATM uptime higher. At the ATM ISO level, the TMS allows you to set up a user for any role relating to an ATM. For example, granting access to a partner at the distributor level may mean enabling permission to set up new ATMs, change surcharge amounts, run reports or assign who receives certain reports.
You can also provide merchants access to data about individual terminals without giving them control to make any changes. You decide, or look to the TMS default settings for suggested permissions at any level. Should you decide you need to make a change, reconfiguring permissions is simple: from permission to change terminal info or bank info, or permission for others to simply view information, the choice to customize access is yours as our direct ATM processing customer.
ATM Monitoring for You And Your Partners
Once you create a user for each person in your company who has a role with an ATM, each user’s activity is tracked, meaning that every change is logged. As our customer on the Switch Commerce TMS, you will always know who and what changed for a terminal, plus be able to see what the previous setting had been and when. The accountability is all built-in for you.
Assigning Roles to Your User Group
From other ATM Services to distributors, use preset permissions or customize permissions for any individual partner or merchant. Here are some of the more common scenarios Switch Commerce ATM processing customers use to establish permissions in the Terminal Management System.
ATM ISOs – At the ISO level, see and do anything related to your terminals remotely and see updates immediately online. Whether you need to make terminal changes personally or simply review changes other users make, you can be set up as a user with full permission and unlimited access to create terminals, bank accounts and add other users to the site.
Partners- In the TMS, you have the option of allowing user access to anyone who has a relationship to your terminals. “Partner distributor deploying ATMs under the ISO’s organization” is the most common profile. You can also decide to put a layer of verification between your partners in the field, especially when bringing new terminals online. The TMS lets you grant partners permission to enter terminal information and get the ATM fully set up. As the ATM ISO, you can retain control over turning terminals on, if only to review details for accuracy before each ATM goes live.
Merchants- Use the TMS to provide ATM monitoring access to your merchants or event organizers (in the case of terminals installed at remote events). You have the option to allow any retail storefront owner to view only their terminal’s account activity and select alerts without providing the ability for the merchant to add or edit terminal information. Once you set up the merchant’s account in the TMS, the merchant experience is seamless and only lets them see the parts of the online system you allow. The rest is invisible to the merchant.
Delegating with Alerts – A TMS Advantage
If you’ve ever thought about passing on ATM services to partners and distributors, you can with TMS. Even give merchants permission to monitor key details about their terminals. With TMS, creating better uptime through monitoring is within reach, simply by setting up key contacts as users who receive status messages directly from your ATMs. These automatically sent real-time status messages include specific, detailed information about the nature of a problem, from low cash or receipt paper levels, to card reader problems and bill jams.
Anything an ISO is responsible for traditionally can now be delegated to other team members and partners with the advanced technology Switch Commerce’s TMS online system offers.
- Generate automatically emailed reports and alerts in just a few clicks, and even select specific terminals for a given contact.
- Keep your branding at the forefront for your own customers who also interact with the software, simply by changing the interface to include your company colors and logo.
- Allow distributors to create their own terminal IDs.
- Permit key users to make bank account changes or set up new users below them
This online format means no software to install and no intense trainings to wade through. Everything is online. Plus, TMS education and customer support is available from our own stateside customer agents 24-7 at no cost to you.
