Our services are your assurance that Switch Commerce solutions are proactively supported with a depth of expertise that is backed by a series of escalations that go all the way to the top of our company. We have a team of certified technical experts who respond to your needs quickly via phone or email, and follow through until your issue has been fully resolved. Our technical and settlement experts are here to help you get the most out of our Terminal Management System (TMS) by answering questions that may arise during the deployment or operation of your terminal portfolio.
- Customer & Technical Support
- Terminal Management
- 24 Hour Settlement
- Notifications
- Branding / Marketing Advantage
- Network Connections
+ Customer & Technical Support
- Complimentary to our customers.
- We offer extended hours coverage, 7 days a week.
- Our technicians are Triton, Tidel and Tranax certified.
+ Terminal Transition, 'flipping' to the Switch Commerce Platform
- We’ll flip your terminals for you.
- We want to insure a fast and seamless transition.
+ 24 Hour Settlement
- We are committed to settlement accuracy.
- Cash settlement
- Surcharge settlement
+ Notifications
- We proactively contact you before a potential non-revenue generating scenario occurs.
- We monitor the health of your entire terminal portfolio for key Alert conditions including:
- Offline Terminals
- Low Cash Balances
- Inactive Terminals
- Unsettled Funds
- Pending Disputes
- Settlement Changes
- The TMS ™ Notification Engine instantly sends you an informative email when any Alert condition has been met.
- We also send you a daily email summary of all your Alert activity.
The terminal sent a message to our host switch indicating a machine level fault that prevents the terminal from transaction.
You set the “Low Cash Balance” threshold when you add a terminal via TMS ™.
TMS ™ calculates a cash balance in the terminal based on transactions it processes and cash loads you enter.
These terminals have not communicated with our host switch within the “Inactive time period” threshold, you set, when you added these terminals via TMS ™.
This alerts you to a situation where Switch Commerce is holding your funds because of missing or inaccurate settlement account information.
Immediate notification of customer disputes so you can start the research process.
Immediate notification of any changes made to a settlement account or a surcharge fee and/or split.
+ Branding / Marketing Advantage for our Customers
- Promote your own company’s brand.
- Upload your Company’s logo into the TMS™ Web interface.
- You control the look and feel of the interface
- Include your Company’s brand on your reports
- We empower you to take ownership.
+ Network Connections
- Connections to STAR, Pulse, and all other major Networks